24 hours a day, 7 days a weekShortest Wait: TuesdayShortest WaitBest Time to Call: Tuesday
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Pro-Tips For Reaching A Human
To connect with a live agent, press 0#, 4, 5, 5; or press 0 repeatedly or four times.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
Store LocatorFind the nearest location for in-person support, instant device setup, and account help.
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Frequently Asked Questions
How do I activate my Assurance Wireless phone?
To activate your phone, press and hold the Power button to turn it on. If prompted, follow the on-screen "Hands-Free Activation" instructions. If it doesn't start automatically, call 1-888-321-5880 from another phone. You will need your 10-digit Account PIN, which can be found in your approval letter or email.
How can I check my application status for Lifeline service?
You can check your application status by visiting the Assurance Wireless website and clicking on "Check Status." You will need to provide your Application ID or your Social Security Number and Zip Code. Alternatively, you can call their application support line at 1-888-898-4888 for updates on your enrollment.
Can I keep my current phone number when I join Assurance Wireless?
Yes, you can port your existing number to Assurance Wireless. To do this, wait until you receive your Assurance phone and then call Customer Service at 1-888-321-5880. You must have your account number and Transfer PIN from your previous service provider ready. Do not cancel your old service until the porting process is complete.
How do I check my remaining minutes and data?
The easiest way to check your balance is to log in to your account at assurancewireless.com or through the "My Account" app on your device. You can also text "BAL" to 611 from your Assurance Wireless phone to receive a text message with your current usage details for the month.
How do I talk to a live human at Assurance Wireless customer service?
To connect with a live agent, call 1-888-321-5880. When the automated menu starts, you may need to enter your Assurance Wireless phone number. To bypass the automated system, try pressing 1, then 5, then 0, or simply stay on the line without selecting an option until a representative answers.
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