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Free Phone Customer Service AT&T

AT&T Customer Service & Support

AT&T
Direct Support Estimated Wait Time: 5m 38s
  • 5m 38s wait
  • Toll-Free
  • Most-Popular
800-331-0500 Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET
Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET Shortest Wait: Sunday Shortest Wait Best Time to Call: Sunday
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Pro-Tips For Reaching A Human

  • To connect with a live agent, press 0, then 0#, then 0.

Before You Call Checklist

  • Your 10-digit phone number.
  • Your Account PIN (6-digit or 10-digit number).
  • The last 4 digits of your Social Security Number.
  • The device you are having trouble with (for technical issues).
Store Locator Find the nearest location for in-person support, instant device setup, and account help.
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Select The Support You Need

  • Order New Service 800-756-0134
    • New Line Activation
    • Service Upgrades
    • Customer Support
  • Business Direct 866-499-8008
    • Business Account Management
    • Corporate Portal Help
    • Enterprise Solutions
  • Customer Service 611
    • General Account Support
    • Technical Troubleshooting
    • Billing Inquiries
  • New Customer Concierge 888-715-3291
    • Package Comparisons
    • New Account Setup
    • Plan Consultations
  • International Customer Service 314-925-6925
    • International Roaming
    • Global Data Plans
    • Overseas Support

Frequently Asked Questions

  • How do I activate my new AT&T Wireless device or SIM card?

    To activate your device, visit the official AT&T activation page at att.com/activate or call (866) 895-1099. If you are using an eSIM, ensure your device is connected to Wi-Fi and follow the on-screen prompts to download your cellular plan.

  • Can I keep my current phone number when switching to AT&T?

    Yes, you can port your number to AT&T. You will need to provide your account number and a "Transfer PIN" from your current carrier. Do not cancel your previous service until AT&T confirms the transfer is complete to avoid losing your number.

  • How can I pay my bill or set up AutoPay with AT&T?

    You can manage payments via the myAT&T app or by visiting att.com/pay. To enroll in AutoPay, go to the "Billing & Payments" section. Setting up AutoPay and Paperless Billing often qualifies you for a monthly discount on your service plan.

  • What should I do if my AT&T phone has no service or signal?

    First, restart your device and check if Airplane Mode is turned off. You can also check for local network outages using the "AT&T Service Outlook" tool. For further troubleshooting, use the "Fix it for me" feature in the myAT&T app or call (800) 331-0500.

  • How do I speak to a live person at AT&T Customer Service?

    To reach a representative, dial 611 from your AT&T mobile phone or call (800) 331-0500. When the automated system answers, say "Representative" or "More options" and then "Representative" again to be connected to a live agent during business hours.

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