Mon-Sat 8am-10pm, Sun 8am-7pm ETShortest Wait: SundayShortest WaitBest Time to Call: Sunday
Government BenefitSwitch & Get a Free 5G PhoneEnjoy $0 Unlimited Talk, Text & Data through Free Government Phone Program.
Start Saving Today
Pro-Tips For Reaching A Human
To connect with a live agent, press 1 then press 0 repeatedly until you are transferred.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
Store LocatorFind the nearest location for in-person support, instant device setup, and account help.
Find Now
Select The Support You Need
Technical Support800-378-1684
Technical Support
Application Status
Account Management
Frequently Asked Questions
How do I activate my SafeLink Wireless phone or SIM card?
To activate your service, visit safelink.com/activate and enter your SIM card number and ZIP code. If you received a new phone from SafeLink, it may already be pre-activated; in that case, simply turn the phone on and make a test call. If the service doesn't work immediately, restart your device and wait a few minutes for the network to sync.
How can I check my application or enrollment status?
You can check the status of your Lifeline or ACP enrollment by visiting the SafeLink website and clicking on "Check Status" at the top of the page. You will need to enter your Enrollment ID or your Social Security Number and Date of Birth. If your status says "Pending," it means your documentation is still being reviewed by the National Verifier.
How do I check my remaining data, minutes, and text balance?
The simplest way to check your balance is to text "USAGE" to 611611 from your SafeLink phone. You will receive an automated text message with your current balance for the month. You can also check your usage by logging into your account on the SafeLink Wireless website or by using the "SafeLink My Service" app.
Can I keep my current phone number with SafeLink Wireless?
Yes, you can transfer your existing phone number to SafeLink. When you start the activation process, choose the "Transfer Number" option. You will need to provide the account number and Transfer PIN (Port-out PIN) from your previous provider. Keep your old service active until the transfer is officially completed to avoid losing the number.
How do I talk to a live human at SafeLink Wireless?
To reach a live representative, call 1-800-378-1684. When the automated system answers, you can say "Representative" or follow the prompts for technical support to be connected to an agent. Support is available Monday through Saturday from 8 AM to 10 PM EST, and Sunday from 8 AM to 7 PM EST.
Expert Guides
How to Get a Free Tablet in the United StatesHardware Programs
Combining Lifeline and ACP: Is It Possible?Affordability Programs
Top Carrier Deals for a Free iPhoneConsumer Choices
How to Get Low-Cost Internet ServiceAffordability Programs
Why Free Phones Matter in the USAConsumer Choices
Ways to Finance a Phone with a LoanAffordability Programs
Essential Tools
Lifeline PROGRAM
Claim Your Free 5G PhoneApply for the Lifeline program and get a new phone delivered to you, at no cost.
Apply Today
UNLIMITED DATA
Explore Zero-Cost PlansCompare Lifeline & ACP plans with unlimited talk, text, and data —all at $0/month.
View Plans
Fast Check
Check EligibilityInstant check for Lifeline and ACP. See if you qualify in under 2 minutes.
Verify Status
Local Help
Find Carrier StoresLocate a store near you for in-person support, device pick up, and plan help.
Locate A Shop
Real-Person
View Customer CareTalk to a real agent to find the plan with the most data and minutes for your needs.
Lifeline PROGRAM
UNLIMITED DATA
Fast Check
Local Help
Real-Person
