To activate your service, visit standupwireless.com/activate or call 1-800-544-4441. You will need your SIM card number (ICCID) and your zip code. Once you follow the online prompts, insert the SIM card into your unlocked phone and restart the device. It may take a few minutes for the network to sync; try making a test call once you see signal bars.
You can check the status of your enrollment by visiting the StandUp Wireless website and clicking on "Check Status." You will need to enter your application ID, date of birth, and the last four digits of your Social Security number. If your application requires additional documents for the National Verifier, the status page will provide instructions on how to upload them.
The easiest way to check your balance is to text the word "BAL" to 611 from your StandUp Wireless phone. You will receive a text message back with your current remaining talk, text, and data balances. You can also view this information by logging into your "My Account" portal on their official website or by calling 611 and following the prompts.
Yes, you can port your existing number to StandUp Wireless. To do this, you will need your current carrier’s account number, account PIN (or Transfer PIN), and billing zip code. Do not cancel your old service until the transfer is complete. You can initiate the porting process during the online application or by calling customer service after you receive your SIM card.
To connect with a live agent, call 1-800-544-4441. When the automated menu begins, follow the prompts for "Existing Customer" or "Technical Support." You can often bypass the automated system by pressing 0 or saying "Representative" repeatedly. Support is typically available Monday through Saturday, 8 AM to 10 PM EST.
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