Mon-Fri 7am-11pm, Sat-Sun 8am-9pm ETShortest Wait: TuesdayShortest WaitBest Time to Call: Tuesday
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Pro-Tips For Reaching A Human
To connect with a live agent, press “0” four times. Verify account info upon connection.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
Store LocatorFind the nearest location for in-person support, instant device setup, and account help.
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Select The Support You Need
Call For New Service833-395-2919
New Line Activation
Plan Enrollment
Account Setup
Technical Support866-221-4096
Device Troubleshooting
Network Issues
Equipment Help
Sales800-526-3178
Business Solutions
New Device Purchase
Order Inquiry
Customer Service*611
Prepaid Support
General Inquiries
Mobile Assistance
Account Recovery800-852-1922
Password Reset
SSN Verification
Account Access
International Support908-559-4899
Global Roaming
Travel Data Support
Overseas Inquiries
Frequently Asked Questions
How do I activate a new Verizon Wireless Prepaid account?
To activate your device, visit the Verizon activation website, use the My Verizon app, or call (877) 807-4646. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Verizon Prepaid?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto Pay for my prepaid plan?
You can enroll in Auto Pay through the My Verizon app or the official website. Under the "Payments" menu, select "Auto Pay" to link a credit card or bank account. Enrolling in Auto Pay may also qualify you for monthly plan discounts.
What are the different ways to refill my Verizon Prepaid balance?
You can add funds instantly using the My Verizon app, dialing *611 from your phone, or using the "Quick Pay" tool on the Verizon website. Prepaid refill cards are also available at major retail stores and can be redeemed via the automated phone system.
What should I do if I have technical problems with my prepaid service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the "Troubleshoot" tool in the My Verizon app or check for outages on the Verizon website. For further assistance, you can contact technical support at (800) 922-0204.
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